joya11 Privacy Policy — Your Data Is Our Responsibility

1 What Information We Collect

joya11 collects the following types of information to manage your account, provide services, and ensure security.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — service available to users aged 21+ only)
• Email address and mobile number
• bKash, Nagad, or Rocket account number (for processing transactions)
• National ID card or passport details (required for KYC verification if applicable)
• Bank account details (for withdrawals via bank transfer)

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Login time, session duration, and usage patterns
• Cookie and local storage data
• Referrer URL and landing page information

1.3 Transaction-Related Information

• Deposit and withdrawal amounts and timestamps
• Betting history and game activity records
• Records of bonuses and promotional benefits claimed

2 Purpose of Using Your Information

joya11 uses collected information for the specific purposes listed below. We never use your information for unnecessary purposes.

• Account registration, verification, and management
• Processing financial transactions — deposits and withdrawals
• Fraud prevention and ensuring platform security
• Providing customer support and resolving issues
• Enforcing responsible gaming policies and setting limits
• Communicating relevant promotional offers and bonuses
• Improving platform performance and enhancing user experience
• Meeting applicable legal and regulatory obligations

3 Information Retention and Duration

joya11 retains your personal information only for as long as necessary. The retention period is determined based on the type of information and the purpose for which it is used.

3.1 Active Account Information

All necessary information will be retained and used to provide services for as long as your account remains active.

3.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for the applicable period to meet legal, regulatory, and anti-money laundering (AML) obligations.

3.3 Transaction Records

Financial transaction records are retained for a defined period in accordance with audit and legal requirements.

4 Information Sharing and Disclosure

joya11 manages your information in accordance with strict policies. Your information may be shared with third parties only in the specific circumstances below.

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, banks), technology service providers, and fraud detection services may receive only the information necessary to carry out their specific functions. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

Information may be disclosed to authorities on the basis of a court order, government directive, or applicable legal obligation.

4.3 Security and Fraud Prevention

Information may be shared with relevant security partners as necessary to protect platform security, prevent fraudulent activity, and safeguard users' interests.

5 Data Security Measures

joya11 uses industry-standard security technology to keep your personal and financial information safe.

• SSL/TLS Encryption — all data transfers are completed over encrypted channels
• Two-Factor Authentication (2FA) support
• Encrypted database — sensitive information is stored in an encrypted state
• Regular security audits and vulnerability assessments
• Restricted staff access — only authorized personnel can access your information
• Anomalous activity detection and alert systems
• Firewall and intrusion detection systems

6 Cookies and Tracking Technologies

joya11 uses cookies and similar technologies to improve the website experience for users.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website — managing sessions, maintaining login state, and keeping security features active.

6.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and personalized experience.

6.3 Analytics Cookies

Anonymous analytical data is collected to understand how users use the platform and to improve the quality of services.

7 Your Rights and Choices

joya11 believes you should have full control over your own information. You may exercise the following rights.

• Right to Access: You may request to know what information we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete information
• Right to Deletion: In certain circumstances, you may request deletion of your personal information
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be restricted
• Right to Opt Out of Marketing: You may remove yourself from promotional emails or messages

To exercise these rights, contact us at [email protected] or use our 24/7 live chat directly. We will process your request as promptly as possible.

8 Protection of Minors

joya11 is an age-restricted service. This platform is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that a minor has created an account, we will immediately close that account and delete the associated information. Age verification is an essential part of our registration process.

9 Third-Party Services and Links

The joya11 platform works with game provider companies such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These game providers may have their own privacy policies.

For payment processing, third-party providers such as bKash, Nagad, and Rocket manage your payment information in accordance with their own privacy policies. It is advisable to review their policies before using these services.

joya11 is not responsible for the privacy practices of third parties, and users are advised to carefully read the policies of any third-party service before using it.

10 Policy Changes and Updates

joya11 may update this privacy policy from time to time. For any significant changes, we will notify users through the following methods.

• Publishing a prominent update notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

If you continue using the platform after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

11 Responsible Gaming and Data Use

joya11 uses information related to your gaming activity to operate responsible gaming tools. This includes:

• Deposit limit and loss limit management
• Temporary or permanent self-exclusion facility
• Identifying patterns of excessive gaming and providing support
• Age verification and preventing access by minors

To learn more about responsible gaming, visit our Responsible Gaming page.